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Purchase conditions

The prices and conditions of sale are purely informative and can be modified in response to market fluctuations. However, the completion of the order by completing the purchase form, implies compliance with the price offered and the general conditions of sale in force at this particular time. Once the order is formalized, the purchase will be understood as full right, with all the legal guarantees that protect the acquiring consumer, and from that moment the prices and conditions will be contractual, and can not be modified without the express agreement of both contractors. Castilian will be the language used to formalize the contract. The electronic document in which the contract is formalized will be archived and the user will have access to it in his client area Shipments The delivery times will be 48 hours. We can not guarantee these delivery times, although we try to ensure that the transport companies comply with them whenever possible. Delivery times will depend on the availability of each product, which is indicated in each and every one of the products offered. In the orders that include several articles a single shipment will be made and the delivery time will correspond to the item whose delivery time is greater. The client will have 72 hours to check the integrity of all the components of the order and to verify that everything that is included in the included products is included. After these 72 hours, the shipment will be considered accepted and no claims will be accepted for malfunctions or failures with the shipment. An order will be considered delivered when the delivery receipt is signed by the customer. It is in the next 24 hours when the client must verify the products upon receipt and expose all objections that may exist. In case of receiving a product damaged by transport, it is advisable to contact us within the first 24 hours in order to claim the incident from the transport company. Shipments will only be nationwide, Spain, and at the peninsula level. Returns In accordance with current legislation, products may be returned, for whatever reason, within a period of 7 working days from the receipt of the goods by the customer. To do this, the conditions set out in this conditions page must be met. You can do it by contacting us by accessing your username and password.


Product Guarantees Stevia Premium S.L., guarantees according to the current laws and the following conditions all the products and other products that it distributes. The consumer can address both the seller and the manufacturer of the product, which will be responsible for the lack of conformity that manifests itself within two years of delivery (one year for second-hand products). When the lack of conformity manifests itself after 6 months and in doubtful cases, the manufacturer could demand an independent expert report to process the guarantee. In obvious cases of malfunction or irregular operation in warranty period there is no problem whatsoever. In any case, during the time that the consumer is deprived of the product, the computation of the term of the guarantee is suspended; For example, if the repair of an object lasts 15 days, the guarantee period will end 15 days later than originally planned. Any manufacturer that has a warranty greater than 2 years that marks the current Law, should be processed directly with the manufacturer is not responsible for such cases Stevia Premium S.L .. The shipping costs generated by the processing of the product warranty will be shared between the customer or user and Stevia Premium S.L. in those cases where it is assumed that the lack of conformity exists in the acquired good. It should always be done following the instructions indicated by Stevia Premium S.L., upon request and acceptance. Conditions for companies and distributors: When the customer is a distributor, or invoices as a company (non-physical person), the shipping costs will always be borne by the customer, since the law on consumer goods does not regulate the sale between companies. In addition, the warranty in these cases will be as stipulated by the manufacturer of the product. The consumer may claim when the product is not in accordance with the contract: The acquired good does not conform to the description made by the seller. The acquired good does not serve for the uses to which consumer goods of the same type are ordinarily destined. It is not suitable for the special use that would have been required by the consumer and that the seller has accepted. It does not present the expected quality and behavior, especially taking into account public statements (advertising, brochures, labeling ...) about its specific characteristics made by the seller or the manufacturer

NOTE: Currently there are many manufacturers that directly manage faults / defects / incidents produced in their products to provide a quality after-sales service and reduce times. In these cases Stevia Premium S.L. always indicate instructions on how to process to facilitate management. Price reduction or termination of the contract. Proceed when the consumer and user can not demand repair or replacement and in cases where it would not have been carried out within a reasonable time or without major inconveniences for the consumer and user. The resolution will not proceed when the lack of conformity is of minor importance. Cancellation of guarantees The guarantee may be canceled for the following reasons: Incorrect use, handling or maintenance by the client. Incorrect repair, modification or expansion by the client. Broken or damaged components subjected to impact. Impairment, elimination or concealment, by the client, of the guarantee label of Stevia Premium S.L. or from the manufacturer of all products manufactured or distributed by Stevia Premium S.L .. In short, no damaged material or obvious signs of incorrect handling will be accepted. The warranty does not cover The warranty does not cover those defects caused by incorrect use of the product. In these cases, the consumer must take charge of its repair. The following are therefore excluded from the guarantee: Defects and deterioration caused by external events, accidents, mainly by wear and tear and by use not in accordance with the instructions of Stevia Premium S.L .. Products modified or repaired by the customer or any other person not authorized by Stevia Premium S.L., as well as the products that are the subject of a specific support contract. Incorrect by the client of a component. Breakdown in a device caused by a component not supplied by Stevia Premium S.L. and incorporated by the client. Likewise, the guarantee will act with respect to hidden defects and manufacturing defects of the product in accordance with Article 1490 of the CC. Processing of the guarantee The consumer and user can process the guarantee by contacting Stevia Premium S.L .. However, there are certain manufacturers who directly manage faults / defects / incidents produced in their products to provide a quality after-sales service and reduce times. In this case the customer may choose to take or send the damaged product directly to the manufacturer's SAT, generally without any cost to the customer.